Privacy Policy

Last Updated: September 2025

1. Introduction

Krause Tree & Excavation LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide to us, including:

• Name and contact information (phone number, email address, physical address)
• Service requests and project details
• Payment information (processed securely through third-party providers)
• Communications with us (emails, messages, phone recordings for quality assurance)
• Photos of your property for service documentation

2.2 Information Automatically Collected

When you visit our website, we may automatically collect:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on site
• Referring website information
• Location data (with your permission)

3. How We Use Your Information

We use collected information for:

• Service Delivery: To provide estimates, schedule services, and complete work
• Communication: To contact you about appointments, changes, and follow-ups
• Billing: To process payments and maintain accurate records
• Marketing: To send promotional offers and service reminders (with your consent)
• Improvement: To enhance our services and customer experience
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

4.1 We DO NOT sell your personal information

4.2 We may share information with:

• Service Providers: Third parties who help us operate our business (e.g., payment processors, scheduling software)
• Partners: Subcontractors or partners involved in providing services to you
• Legal Requirements: When required by law or to protect rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition
• With Consent: When you give us explicit permission to share

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure storage of physical and digital records
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of the information we have about you
• Correction: Request corrections to inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Request limited use of your information

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Understand how you use our site
• Improve your experience
• Provide relevant content

You can control cookies through your browser settings. Disabling cookies may limit some website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we discover we have collected information from a child under 13, we will promptly delete it.

10. Marketing Communications

Type of Communication	Purpose	Opt-Out Method
Email	Promotions, newsletters, service reminders	Unsubscribe link in emails
SMS/Text	Appointment reminders, urgent updates	Reply STOP to any message
Phone	Service follow-ups, special offers	Request removal from call list

11. Data Retention

We retain your information for as long as necessary to:

• Provide services you've requested
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Typically, we retain customer records for 7 years for tax and legal purposes.

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA). If you are a California resident, you may:

• Request disclosure of categories of personal information collected
• Request deletion of personal information
• Opt-out of the sale of personal information (we do not sell personal information)
• Not be discriminated against for exercising privacy rights

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us